Business Problem
Employee attrition and its consequential impact on customer satisfaction and related revenues.
Solution CareerPower™ was delivered to non-exempt employees and CareerPower™ for Coaches to managers to improve their employee engagement and consequential retention; created development advisors and career resource centers.
Results
• $1.5 million reduction in employee replacement costs
• 147% return on investment
• 2 prestigious awards
Global
financial
with 30,000 employees
Business Problem
Diverse talent needs of multiple business units.
Solution CareerPower™ and CareerPower™ for Coaches provided training for employees and managers; Lunch & Learn series offered on careers, mentoring, and networking; job matching to employee base; leadership goals tied to performance.
Results
• 12% enterprise-wide voluntary turnover
• 49% professional and technical positions filled internally
• Improvement in employee survey
International Financial with 45,000 employees.
Business Problem
Reorganizations, re-engineering, and downsizing impacted employee productivity; focus groups and surveys identified engagement was being affected by dissatisfaction between career development needs and organizational support.
Solution
Offered customized versions of CareerPower™ and CareerPower™ for Coaches workshops for more than 12,000 non-exempt employees and their managers.
Results
• 65.3% return on investment in the employee workshops
• 6% reduction in the voluntary attrition rate for workshop attendees
• 25% improvement in employee survey results
Investment management with 11,000 employees.
Business Problem
$30 million turnover cost was affecting profitability creating a void in retaining intellectual knowledge. Organization wanted to be seen as the "Employer of Choice" in this competitive market.
Solution
Mandatory Love 'Em or Lose 'Em® workshops for all managers; Retention Share-a-Thon; changes made in organization as needed to support retention focus.
Results
• Contributed to 22% decrease in turnover, valued at $6.6 million
• Intellectual capital savings of $5.1 million
Loan services department with 2,500 employees.
Business Problem
Organization-wide turnover of 33% was costing $5 million/year. One collection center was experiencing 47% turnover, with 1 in 4 employees not being engaged.
Solution SatisfACTION Power® workshop with peer-coaching/talent team element delivered to one regional office.
Results
• Annualized turnover reduced by 25% represented $528,000
• $81,000 savings in replacement costs in only regional office
• 25% reduction in absenteeism
One of 17 affiliate divisions of large bank with 3,000 employees.
Business Problem
29% turnover for this one affiliate was costing $6 million a year.
Solution
Developed formal talent management strategy that included Love 'Em or Lose 'Em®workshops for executives and management; mini-modules; accountability for turnover in performance measures.
Results
32% reduction in turnover in 1.5 years, saving this affiliate $1.9 million annually in turnover costs
Insurance based financial services with 62,000 employees.
Business Problem
Needed more name recognition due to global expansion. Western Regional Claims, with 26% turnover, recognized they needed to retain talent to achieve expansion goals.
Solution
Offered Love 'Em workshops, which had a viral effect with more than 400 managers attending in the Western Regional Claims Department. To focus on both sides of retention, rolled out SatisfACTION Power® to 800+ employees.
Results
Turnover reduced from 26% to 10%
Call Center with 2,300 employees.
Business Problem
46% turnover
Solution Love 'Em or Lose 'Em® workshops and strategies introduced; sent weekly retention tips; hosted an executive presentation by author.
Results
27% improvement in turnover in less than 6 months
Leading retail bank with 78 branches.
Business Problem
Gap analysis uncovered decrease in net contribution linked to turnover and customer loyalty score. At District level, wanted to open communications from teller to Manager.
Solution Love 'Em or Lose 'Em® workshops delivered as part of "Know Your People" initiative. All managers required to hold "Stay Interviews" and District Manager dialogued with each employee.
Results
18% improvement in turnover in District
Manufacturing
MANUFACTURING
GlobalFortune 100 Manufacturing Organization with 26,000 employees.
Business Problem
Positioned to grow substantially, organization recognized the need to retain and engage talent to support the growth and prevent talent theft.
Solution
Organization implemented a systemic initiative that included distributing
the Engagement Edge Survey™ to employees, assessing manager effectiveness, what matters most, and intention to stay;
Love 'Em or Lose 'Em® workshops were delivered to managers; post-workshop coaching sessions and a two-hour sustainer workshop delivered.
Results
10% increase in employees' intention to stay
Technology
TECHNOLOGY
Manufacturer of Computer Components
Business Problem
Specific business unit was losing key talent to other internal business enterprises.
Solution
Delivered Career Power™for Coaches for managers and built in accountability for effective development discussions.
Results
Turnover reduced to 10% as compared to previous 54% levels.
Energy
ENERGY
Fortune 500 Energy Company with 9,700 employees.
Business Problem
With the integration of 12 companies, this energy company recognized that in order to keep the talent necessary to sustain double-digit growth, they needed to better align their overall people strategies to global business strategies.
Solution
Delivered CareerPower™ to employees and CareerPower™ for Coaches to managers.
Results
• 2% improvement in engagement
• 11% increased satisfaction in job opportunities
FINANCIAL SERVICES
