Stop Guessing, Start Asking – Why not conduct stay interviews – rather than exit interviews?

Why save the best questions for an exit interview? Dr. Kaye can discuss the power of asking employees (in different ways) what will keep them engaged and on the team. She’ll describe how any manager can conduct effective stay interviews with comfort and ease.

Can’t Buy Me Love – If perks & pay won’t keep today’s workers, what will?

We know why people stay and we know what keeps them excited about their work. Dr. Kaye can describe the results of their ongoing “stay-factors” research (now based on more than 17,000 respondents) and explain why money matters but why leaders can’t count on it to engage and retain their talent.

The Buck Stops Here – How do we know that managers matter most when it comes to employee engagement & retention?

Many managers claim no responsibility for employee engagement and retention. They point the finger at senior leadership or the compensation committee and claim that their own hands are tied. Dr. Kaye disagrees with this thesis and can discuss why managers have the greatest power in keeping their stars and how they can leverage it more effectively.

Love ’Em or Lose ’Em – What are sure-fire ways for getting good people to stay?

So where does a manager begin when it comes to keeping good people? Dr. Kaye can take the guesswork out of employee retention by explaining 26 hands-on strategies – literally, from A to Z – that any manager, supervisor, or team leader can put to use now.

The Soaring Costs of Talent Lost – Why is preventable turnover such a costly business?

Experts across the board agree that the cost of replacing talented workers is one to two times their annual salary (even more for workers with specialized skills). Dr. Kaye can explain the hidden (e.g. lost knowledge, declining morale, rising stress and inefficiency) and not-so-hidden costs of turnover, and why talent loss drains billions of dollars from the bottom lines of companies every year. She’ll share stories of organizations who have “sized it and priced it” and immediately launched retention initiatives as a result.

Love You or Leave You – What’s your REI (Retention/Engagement Index) and how likely is it that your stars will stay?

Do you ask how you can make their work more satisfying for your employees? Do you understand their career ambitions? Do you respect the work-life balance issues they face? Do you bend the rules occasionally to support them? Do you tell them where they stand and what they need to do to improve? Do you encourage humor? Dr. Kaye can share how her entertaining but revealing quiz puts any boss to the retention test.

The Jerk at Work – Do you have “jerk-like” (i.e., bad boss) behaviors that cause your talent to look elsewhere for greener grass?

A bad boss is a top driver for losing good people and inviting the pain and expense that go with it. Dr. Kaye can share data collected from thousands of workers on “what would make them walk out the door.” Using her “Jerk Checklist” she can help managers identify jerk-like behaviors, learn how many they exhibit them and how often, and take an honest look at how they are impacting their direct reports. It’s never too late to change.

Generations at Work – How are the generations different and how can you use that knowledge to increase the odds of keeping them?

Today’s workplace contains four distinct generations, each bringing to bear its unique perspective and expectations. No wonder we have plenty of opportunities for generation gaps. Dr. Kaye can explain the values, characteristics and expectations of each generation, and give leaders tips for keeping those constituents engaged and interacting effectively.

The Family-Friendly Manager – What does it really mean to be a family-friendly manager and how can you become one?

Today’s talent will leave a workplace that forces them to choose between work and family. Dr. Kaye can explain what the term “family-friendly” means and what any manager can do to achieve this behavior with or without the support of company policies.

When the Thrill is Gone, So Are They – How can you prevent workplace boredom and keep your stars, at least a little while longer?

Long considered a frivolous complaint, on-the-job boredom is getting new attention as a serious issue threatening morale, productivity, and retention – particularly among baby boomers. Dr. Kaye can explain what’s triggering this worldwide case of workplace blahs and share eight ways to conquer it.

Employee Retention Link to Customer Retention – How do they correlate and meet at your bottom line?

It’s an inexact science, to be sure. Yet recent reports from companies like Southwest Airlines and Sears show that turnover and customer service are inversely related – that is, the lower the turnover, the higher the customer satisfaction and retention and, ultimately, profitability. Dr. Kaye can discuss the common sense behind keeping employees and customers and how to make it common practice.